CS Kuria: All Public Servants To Undertake Mandatory Service Training
Public Service, Performance and Delivery Management Cabinet Secretary Moses has announced mandatory service training for all public servants.
While speaking on Thursday, June 13, during the launch of the Customer Service Excellence Training Framework at the Kenya School of Government, Kuria announced that all public servants must undertake a course in customer service.
The course will be offered by Huduma Kenya in partnership with the Kenya School of Government.
According to CS Kuria, the course will be compulsory so as to instil a culture of accountability as well as that of service excellence.
CS Kuria: All Public Servants To Undertake Mandatory Service Training
Head of Public Service Fekix Koskei, who was also present, affirmed that the course will now be mandatory for all government employees.
Koskei stated that the training would boost service delivery and productivity in government entities.
“The Customer Service Excellence Training Framework is a concrete step towards realising the vision of serving Kenyans with dignity and excellence,” Koskei said, echoing CS Kuria’s earlier statement.
The occasion was also attended by Amos Gathecha, Principal Secretary of the State Department for Public Service, who praised Huduma Kenya for developing the framework.
CS Kuria: All Public Servants To Undertake Mandatory Service Training
“This launch has been a journey guided by the need to improve customer service in the Public Service sector,” Gathecha stated.
Other leaders who attended the course’s launch were Acting Chief Executive Officer (CEO) Huduma Kenya, Mugambi Njeru, and Charles Nyachae, Chairperson of the Council of Kenya School of Government.
CS Kuria: All Public Servants To Undertake Mandatory Service Training
Huduma Kenya described the event as breaking down obstacles to better service through the transformation of public service delivery.
CS Kuria did not say if civil servants would have to pay for the training or what the implications would be if they refused to attend.
